Cancellation Policy

Last updated: 17/08/2026

At D Pharmee, we understand that customers may occasionally need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.

1. Cancellation Before Dispatch

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, contact us as soon as possible using:

Email: contact@dpharmee.com
Phone: +919544633514

Please provide:

  • Order number

  • Customer name

  • Phone number or email used for the order

  • Reason for cancellation, if applicable

We will try to process eligible cancellation requests received before dispatch.

2. Cancellation After Dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been handed over to the shipping/courier partner, the customer may need to follow our Returns & Refunds Policy instead.

3. Refund for Cancelled Orders

If an eligible order is cancelled after payment has been successfully received, the applicable refund will be processed to the original payment method or through another appropriate method.

The time taken for the refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

4. Orders That Cannot Be Cancelled

An order may not be cancellable if:

  • It has already been dispatched.

  • It has already been delivered.

  • The cancellation request is received after the applicable cancellation period.

  • The order has already entered a processing stage where cancellation is not technically possible.

In such cases, customers may refer to our Returns & Refunds Policy where applicable.

5. Promotional or Discounted Orders

Orders placed using promotional offers, discounts, coupons, or special campaigns remain subject to the applicable terms of that promotion.

Cancellation and refund eligibility may vary depending on the promotional terms.

6. Incorrect or Fraudulent Orders

We reserve the right to cancel orders that appear to contain:

  • Incorrect or incomplete information.

  • Suspicious payment activity.

  • Fraudulent activity.

  • Unusual purchasing patterns.

  • Other information that prevents us from safely fulfilling the order.

If payment has already been received for an order cancelled by us, the applicable amount will be refunded through the original payment method or another appropriate method.

7. Cancellation Requests

Cancellation requests should be made as soon as possible.

Submitting a cancellation request does not automatically guarantee cancellation. Cancellation is confirmed only after D Pharmee has acknowledged and accepted the request.

8. Contact Us

For cancellation requests or questions about an order, contact:

D Pharmee
Email: contact@dpharmee.com
Phone:  +919544633514
Address: 15/244/A,
                 Kolavayal, Ajanur
                 Kasaragod, Kerala – 671531
                 India

Website: https://dpharmee.com