Refund policy
Last Updated: August 17, 2026
At D Pharmee Cosmetics, we are committed to providing high-quality skincare and cosmetic products. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.
Please read this policy carefully before placing an order.
1. Return Eligibility
Due to the hygienic and safety considerations associated with skincare and cosmetic products, opened or used products are generally not eligible for return.
We accept eligible return requests when:
- The product arrives damaged.
- The product is defective or unusable upon delivery.
- The wrong product was delivered.
- A product is missing from the order.
- The product received is materially different from the product ordered.
- A return or refund is otherwise required under applicable law.
Eligible return requests must be submitted within 7 days of delivery.
2. Damaged Products
If your product arrives damaged, please contact us within 7 days of delivery.
To help us investigate the issue, please provide:
- Your order number
- Photographs of the outer shipping package
- Photographs of the shipping label
- Clear photographs of the damaged product
- A photograph or video showing the issue, where applicable
We will review the information and determine the appropriate resolution.
3. Wrong or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.
Please provide your order number and photographs of the products and packaging where applicable.
After verification, D Pharmee may arrange an appropriate replacement or refund.
4. Defective Products
If you believe a product is defective, please contact us within 7 days of delivery.
We may request photographs, videos, product information, or other details to help us evaluate the issue.
After review, we will determine the appropriate resolution, which may include a replacement or eligible refund.
5. Products Not Eligible for Return
Unless otherwise required by applicable law, the following products are generally not eligible for return:
- Products that have been opened or used.
- Products damaged after delivery because of misuse, improper storage, or incorrect use.
- Products returned without prior approval from D Pharmee.
- Products returned after the applicable return period.
- Products purchased from unauthorized sellers or third parties.
For skincare and cosmetic products, customers are encouraged to review the ingredients, directions, warnings, and product information before purchasing.
Customers with known allergies or skin sensitivities should carefully review the ingredient list before use.
6. How to Request a Return
To request a return, please contact our Customer Care team within 7 days of delivery.
Please include:
Order Number:
Customer Name:
Email/Phone:
Product Name:
Reason for Return:
Photos/Videos: Where applicable
Please do not send any product back without receiving return instructions from D Pharmee.
7. Return Approval
Submitting a return request does not automatically guarantee approval.
Our team will review the request and may request additional information or photographs to verify the issue.
Once your request is approved, we will provide instructions regarding the return or replacement process.
8. Return Shipping
For an approved return resulting from a damaged, defective, incorrect, or missing product caused by D Pharmee or the delivery process, D Pharmee will determine the appropriate return-shipping arrangement.
For other eligible returns, return shipping costs may be the responsibility of the customer, where applicable.
9. Refunds
Once an eligible refund is approved, D Pharmee will initiate the refund to the original payment method, wherever possible.
Depending on the circumstances, an approved resolution may be:
- Full refund
- Partial refund
- Replacement product
The applicable resolution will depend on the circumstances of the order and the nature of the issue.
10. Refund Processing
Once D Pharmee initiates a refund, the time required for the amount to appear in the customer's account may depend on the payment method, bank, card issuer, UPI provider, or payment gateway.
For payments processed through Razorpay, customers may receive refund-related communication containing a refund reference number that can be used to track the refund with their bank.
Customers should retain the refund reference or transaction information until the refund has been successfully credited.
11. Order Cancellation
If you need to cancel an order, please contact D Pharmee as soon as possible after placing the order.
Because orders may be processed quickly, cancellation may only be possible before the order has been dispatched.
Once an order has been dispatched, it generally cannot be cancelled and the customer may need to follow the applicable return procedure.
Please refer to our Cancellation Policy for complete details.
12. Failed or Duplicate Payments
If your payment has been deducted but your order was not successfully created, please contact us with your payment or transaction details.
If you believe you have been charged more than once for the same order, please contact our Customer Care team so that we can investigate the transaction.
13. Undelivered Orders
If an order cannot be delivered because of an issue attributable to D Pharmee or the shipping process, we will investigate the matter and provide an appropriate resolution.
If delivery fails because the customer provided an incorrect or incomplete address, refused delivery, or otherwise prevented delivery, additional shipping or re-delivery conditions may apply.
14. Refunds and Applicable Consumer Rights
Nothing in this policy is intended to restrict or exclude any rights or remedies available to consumers under applicable Indian law.
D Pharmee will comply with applicable consumer-protection and e-commerce requirements. The Consumer Protection (E-Commerce) Rules, 2020 include requirements concerning information relating to returns, refunds, exchanges, warranties/guarantees, delivery and shipment, and grievance redressal.
15. Contact Us
For return or refund assistance, please contact:
D PHARMEE
Trade Name: D Pharmee Cosmetics
Address:
15/244/A, Anas Manzil
Kolavayal, Ajanur
Kasaragod, Kerala – 671531
India
Phone: +91 9605202668
Email: contact@dpharmee.com
Please include your order number whenever contacting us regarding a return or refund.
16. Policy Updates
D Pharmee may update this Returns & Refunds Policy from time to time.
Any changes will be published on this page with a revised Last Updated date.