FAQ
D Pharmee — Frequently Asked Questions
Our Products & Ingredients
Are D Pharmee products suitable for sensitive skin?
D Pharmee formulations are dermatologically tested and designed with skin-barrier care in mind. Our products are formulated to be suitable for sensitive, reactive, and acne-prone skin profiles.
As with any new skincare product, we recommend performing a patch test before full application, especially when introducing products containing active ingredients.
Are D Pharmee products cruelty-free and vegan?
Yes. D Pharmee is committed to being cruelty-free and 100% vegan.
Our formulations are developed and evaluated for efficacy and safety on human skin and are not tested on animals.
Do D Pharmee products contain parabens or harsh sulphates?
Our formulations are made without parabens and harsh sulphates. We follow our Clean & Conscious Chemistry approach, selecting ingredients based on their intended functional purpose within each formulation.
For complete ingredient information, please refer to the ingredient list provided on each individual product page.
How should I store my D Pharmee products?
To help maintain the quality and potency of active ingredients and botanical extracts, store D Pharmee products in a cool, dry place away from direct sunlight and excessive heat.
Always keep products properly closed when not in use.
📦 Shipping & Orders
How much does shipping cost?
We offer delivery across Kerala and throughout India.
Shipping charges are calculated at checkout based on your delivery location, order weight, and applicable courier charges.
How long will it take to receive my order?
Orders are generally processed and dispatched within 1–2 business days after successful payment and order confirmation.
Once dispatched, standard delivery generally takes 3–7 business days, depending on your location and courier service.
Remote locations and unforeseen logistical circumstances may require additional delivery time.
How can I track my order?
Once your order has been dispatched, you will receive shipping confirmation and tracking information at the email address or contact details provided during checkout.
You can use the tracking information to follow your shipment's progress.
Please allow some time for tracking information to become active after dispatch.
Can I modify or cancel my order after placing it?
If you need to modify or cancel an order, please contact our Customer Care team as soon as possible after placing your order.
Because orders are processed quickly, we may only be able to make changes before the order has been dispatched.
Once an order has been dispatched, it generally cannot be cancelled or modified.
For more information, please refer to our Cancellation Policy.
🔄 Returns & Refunds
What is D Pharmee's return policy?
Due to hygiene and safety considerations associated with skincare and cosmetic products, opened or used products are generally not eligible for return.
Eligible return requests must be submitted within 7 days of delivery.
Customers should carefully review the product description, ingredients, directions, and other product information before purchasing.
For complete details, please refer to our Returns & Refunds Policy.
What if my product arrives damaged or I receive the wrong product?
If your order arrives damaged, defective, or contains an incorrect product, please contact our Customer Care team within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where applicable
After reviewing the request, we will determine the appropriate resolution, which may include a replacement or eligible refund.
💧 Routine & Product Usage
Can I use multiple D Pharmee products together?
Yes, multiple D Pharmee products can be incorporated into a skincare routine, depending on the individual products and their ingredients.
As a general skincare approach, products can be applied from thinnest to thickest consistency, for example:
Cleanser → Toner → Serum → Moisturizer/Cream
When using products containing active ingredients, introduce them gradually and follow the directions provided on the individual product.
If you are combining multiple active ingredients or have specific skin concerns, consult a qualified dermatologist or skincare professional.
How long does it take to see results?
Results can vary depending on the individual, product, skin type, consistency of use, and the specific skin concern being addressed.
Hydrating and cleansing products may provide noticeable improvements in skin feel and texture relatively quickly, while products targeting concerns such as hyperpigmentation, fine lines, or acne-prone skin may require consistent use over several weeks.
We recommend following the product directions consistently and giving your skincare routine sufficient time to work.
🧴 Product Safety
Should I perform a patch test before using a D Pharmee product?
Yes. We recommend performing a patch test before using a new skincare product, particularly if you have sensitive or reactive skin.
Follow the usage instructions provided with the product and discontinue use if significant irritation or an adverse reaction occurs.
Where can I find the ingredients for a product?
The ingredients and product-specific information are provided on the respective product page.
We recommend reviewing the ingredient list before purchasing, particularly if you have known allergies or sensitivities.
📩 Need More Help?
If you have a question that isn't answered here, our Customer Care team is happy to assist.
D PHARMEE
D Pharmee Cosmetics
Address:
15/244/A,
Kolavayal, Ajanur
Kasaragod, Kerala – 671531
India
Email: contact@dpharmee.com
Phone: +91 9605202668