Shipping policy

Last Updated: 17/08/2026

At D Pharmee Cosmetics, we are committed to delivering your skincare and cosmetic products safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Shipping Availability

D Pharmee currently ships orders to addresses within India.

Delivery availability depends on courier service coverage for the customer's PIN code.

2. Order Processing

Orders are generally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.

Once your order has been dispatched, you will receive shipping or tracking information where available.

3. Delivery Time

Orders are generally delivered within:

3–7 business days after dispatch

Delivery times may vary depending on the destination, courier service, weather, holidays, and other circumstances beyond our control.

Remote locations may require additional time.

Delivery timelines are estimates and are not guaranteed unless expressly stated otherwise.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is placed.

D Pharmee may occasionally offer free-shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on the website or at checkout.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the email address or mobile number supplied during checkout.

Please allow some time after dispatch for the courier tracking information to become active.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that the following information is correct:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Contact phone number

D Pharmee is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

7. Failed Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their policies and the destination.

A shipment may be returned to D Pharmee if delivery cannot be completed because:

  • The customer is unavailable.
  • The delivery address is incorrect or incomplete.
  • The customer refuses delivery.
  • The provided phone number is unreachable.
  • The delivery location is inaccessible.
  • Additional shipping or re-delivery charges may apply where applicable.

8. Delayed Deliveries

Although we make reasonable efforts to meet the estimated delivery time, delays may occur because of circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Courier delays
  • Public holidays
  • Government restrictions
  • High order volumes
  • Incorrect address information
  • Other unforeseen circumstances

If your order is significantly delayed, please contact us so that we can investigate the shipment with the courier partner.

9. Damaged Packages

If your package appears damaged when delivered, we recommend taking photographs of the package before opening it.

If the product is damaged, please contact D Pharmee within 48 hours of delivery.

Please provide:

  • Order number
  • Photograph of the outer package
  • Photograph of the shipping label
  • Photograph/video of the damaged product
  • Description of the damage

We will review the issue and provide an appropriate resolution in accordance with our Returns & Refunds Policy.

10. Wrong or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and relevant photographs so that we can investigate and resolve the issue.

11. International Shipping

D Pharmee currently ships within India only.

International shipping is not currently available unless specifically stated on the website.

12. Shipping During Promotions and Holidays

During product launches, festive periods, promotional campaigns, or periods of high order volume, processing and delivery may take longer than usual.

We appreciate your patience during such periods.

13. Shipping and Returns

Shipping and delivery matters are separate from product returns and refunds.

For information regarding damaged, defective, incorrect, or eligible returned products, please refer to our:

Returns & Refunds Policy

For order cancellations, please refer to our:

Cancellation Policy

14. Contact Us

For questions regarding shipping or delivery, please contact us:

D PHARMEE
Trade Name: D Pharmee Cosmetics
Address:
15/244/A, Anas Manzil
Kolavayal, Ajanur
Kasaragod, Kerala – 671531
India

Email: contact@dpharmee.com
Phone: +91 9605202668

When contacting us regarding an order, please include your order number so that we can assist you efficiently.

15. Policy Updates

D Pharmee may update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with a revised Last Updated date.