Returns & Refunds Policy
Last Updated: 17/8/2026
At D Pharmee, we are committed to providing high-quality skincare and cosmetic products. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.
Please read this policy carefully before placing an order.
1. Eligibility for Returns
We accept returns for eligible products in the following situations:
- The product was received damaged.
- The product is defective or unusable upon delivery.
- The wrong product was delivered.
- The product received is materially different from the product ordered.
- The product is otherwise eligible for return under applicable consumer protection laws.
For hygiene and safety reasons, opened, used, or tampered cosmetic/skincare products may not be eligible for return, except where the product is defective, damaged, incorrect, or otherwise covered by applicable law.
2. Return Request Period
Customers must contact D Pharmee within 7 days of receiving the order to request a return for an eligible issue.
To request a return, please contact us as soon as possible with:
- Order number
- Customer name
- Registered email address or phone number
- Product name
- Reason for the return
- Clear photographs/videos showing the product and packaging, where applicable
Requests submitted after the applicable return period may not be accepted unless required by applicable law.
3. Damaged Products
If your order arrives damaged, please contact us within 48 hours of delivery.
Please provide clear photographs of:
- The outer shipping package
- Shipping label
- Product packaging
- Damaged product
- Any visible damage
This information helps us investigate the issue with our shipping partner and process your request efficiently.
4. Wrong Product Received
If you receive a product different from what you ordered, please contact us within 7 days of delivery.
After verification, we may arrange a replacement or refund, as appropriate.
5. Defective Products
If you believe that a product is defective, contact us within 7 days of delivery with details of the issue and supporting photographs or videos where applicable.
We may request additional information to assess the product and determine the appropriate resolution.
6. Products That Are Not Eligible for Return
Unless otherwise required by applicable law, returns may not be accepted for:
- Products that have been opened or used.
- Products damaged after delivery due to misuse, improper storage, or incorrect use.
- Products without the original packaging where the packaging is required for verification.
- Products returned without prior approval from D Pharmee.
- Products returned after the applicable return period.
- Products purchased through unauthorized sellers or third parties.
For skincare and cosmetic products, customers should carefully review the ingredients, directions, warnings, and product information before use.
7. Return Approval
Submitting a return request does not automatically guarantee approval.
Our team will review the request and may ask for photographs, videos, order information, or other details necessary to verify the issue.
Once the return is approved, we will provide instructions for returning the product, where a physical return is required.
Please do not send products back without receiving return instructions from D Pharmee.
8. Return Shipping
Where the return is due to a confirmed:
- Damaged product
- Defective product
- Incorrect product
- Fulfilment error by D Pharmee
D Pharmee will determine the appropriate return-shipping arrangement.
For other eligible returns, return shipping costs may be the responsibility of the customer, where permitted by applicable law.
9. Refunds
Once a return is approved and the applicable verification process is completed, D Pharmee will initiate the eligible refund.
Depending on the circumstances, refunds may be:
- Full refunds
- Partial refunds
- Replacement products
- Store credit, where agreed and legally permissible
The refund amount will depend on the circumstances of the approved return.
10. Refund Processing Time
Once D Pharmee initiates a refund, the time required for the amount to appear in the customer's account depends on the payment provider, bank, card issuer, or other financial institution.
For payments processed through Razorpay, refund processing and crediting times can vary by payment method. Razorpay states that normal refunds generally take 5–7 working days to be credited.
Customers should retain the refund reference or transaction information until the refund is successfully credited.
11. Refund to Original Payment Method
Where possible, refunds will be processed to the original payment method used for the purchase.
D Pharmee does not control the final processing time of the customer's bank, card issuer, UPI provider, or other payment provider.
Razorpay also confirms that customers should contact the business directly for refund requests; Razorpay facilitates the payment and refund process but does not independently decide whether a merchant's order should be refunded.
12. Partial Refunds
In certain circumstances, D Pharmee may issue a partial refund where only part of an order is eligible for a refund.
The applicable refund amount will be communicated to the customer before processing where appropriate.
13. Order Cancellation
Cancellation requests are handled according to our Cancellation Policy.
If an order has already been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.
14. Promotional and Discounted Orders
Products purchased using promotional offers, discount codes, bundles, or special campaigns may be subject to additional terms.
Any special return or refund conditions applicable to a promotion will be communicated with the offer.
15. Failed or Duplicate Payments
If your payment has been deducted but your order was not successfully created, please contact us with the transaction/payment details.
If a duplicate payment was made for the same order, please contact us so that we can investigate and process any eligible refund.
16. Refunds for Undelivered Orders
If an order cannot be delivered because of an issue attributable to D Pharmee or the shipping process, we will investigate the matter and provide an appropriate resolution, which may include a replacement or refund.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, refused delivery, or otherwise prevented delivery, additional conditions may apply.
17. How to Request a Return or Refund
Please contact us using the details below:
D Pharmee
Email: contact@dpharmee.com
Phone: +919605202668
Address: 15/244/A,
Kolavayal, Ajanur
Kasaragod, Kerala – 671531
India
When contacting us, please include your order number and the email address or phone number used to place the order.
18. Consumer Rights
Nothing in this Returns & Refunds Policy is intended to restrict or exclude any rights or remedies available to consumers under applicable Indian law.
D Pharmee will comply with applicable consumer-protection and e-commerce requirements. India's Consumer Protection (E-Commerce) Rules, 2020 apply to e-commerce retail and establish consumer-protection obligations for e-commerce entities.
19. Changes to This Policy
D Pharmee may update this Returns & Refunds Policy from time to time.
Any changes will be published on this page with an updated Last Updated date.
Contact Information
D Pharmee Cosmetics
Email: contact@dpharmee.com
Phone: +919605202668 Address: 15/244/A,
Kolavayal, Ajanur
Kasaragod, Kerala – 671531
India
Website: dpharmee.com