Shipping & Delivery
At D Pharmee, we are committed to ensuring your premium skincare reaches you safely and efficiently. Please review our shipping practices and delivery estimates below.
Order Processing Times
All orders are processed and prepared for dispatch within 24 to 48 business hours (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive a shipping confirmation once your order has been dispatched.
During high-volume periods or promotional events, processing may take slightly longer. We appreciate your patience as we carefully prepare every order.
Shipping Rates
Standard Shipping: Shipping charges are applicable to all domestic orders. The applicable shipping fee will be calculated and clearly displayed at checkout based on your delivery address and order details.
There is currently no free-shipping threshold.
Estimated Delivery Windows
Once your order has been dispatched, estimated delivery times are:
Metro Cities: 3 to 5 business days
Rest of India: 5 to 7 business days
Delivery timelines are estimates and may occasionally be affected by weather conditions, regional logistical constraints, public holidays, or courier delays.
Order Tracking
Once your package has been handed over to our shipping partner, you will receive a Shipping Confirmation email containing a tracking link.
Please allow up to 24 hours for tracking information to become active after dispatch.
Address Accuracy & Modifications
Please carefully verify your shipping address before placing your order.
As we process orders promptly, we cannot guarantee changes to the delivery address after an order has been placed. If you notice an error, please contact our Customer Care team immediately.
D Pharmee is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.
Damaged or Missing Packages
Every order is carefully packed before dispatch. If your package arrives visibly damaged, or if your tracking status shows "Delivered" but you have not received the package, please contact our Customer Care team within 48 hours of the reported delivery.
Please provide your order number and relevant photographs/videos of the package, where applicable, so that we can investigate the issue with our shipping partner and assist you appropriately.